Program

Coordinated Support: Models Proven in Practice

Case management and coordinated support work where they are well set up — but establishing them is often complex and frequently a lonely process.

This workshop is based on the premise that good models already exist and are worth identifying. Participants share specific experiences from their own organizations, jointly identify the effective elements of a coordinated approach, and place them within a broader context. The outcome is not general conclusions, but practical recommendations grounded in real-world practice — useful as support for anyone implementing, developing, or advocating for case management.

Facilitators: Alžběta Bártová, Tereza Brunerová

Where Care Coordination Breaks Down

Data from practice reveal recurring patterns: care coordination breaks down during transitions between services, relies on individuals rather than systems, and caregivers remain invisible until a crisis occurs.

The workshop is based on typical trajectories of older adults in which coordination has failed and seeks specific intervention points across three layers of the system — the local level, the regional and service network level, and transitions in care. In group discussions, we ask: What can be changed now, and what requires systemic change? The outcome is a set of concrete steps ranked by feasibility — not only a naming of the problem, but an initial shared proposal for how to address it and who will take the first step.

Facilitators: Lucie Nedobitá, Vlasta Svitáková

Between Systems: The Transition from Hospital to Home

Discharge from hospital is one of the highest-risk moments in the care of an older adult. The health and social care systems meet here — but they speak different languages, operate with different logics, and each expects the other to manage the transition. The client and their family are then left in the middle without guidance.

The workshop builds on participants’ real-life experience and creates a safe space for interdisciplinary dialogue between healthcare professionals, social workers, and care coordinators. We look for specific steps that can be taken on each side of the system to ensure that the client and family are not left alone after discharge — and we jointly agree on who will do what first, and what they need to make it happen.

Facilitators: David Kocman, Lenka Horáková

Program

Workshops

Coordinated Support: Models Proven in Practice

Where Care Coordination Breaks Down

Between Systems: The Transition from Hospital to Home